Refund and Returns Policy

At Wakaba, we are committed to providing high-quality products. Due to the nature of our items, which often have expiry dates, we do not offer returns or refunds. Please review our policy below for full details.

1. No Returns or Refunds

For the safety and quality assurance of our customers, we do not accept returns or offer refunds for products that come with expiry dates. This includes:

  • Items that are perishable or consumable
  • Products that have been opened or used
  • Items with broken seals or damaged packaging
  • Products that have expired after delivery

2. Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, please contact us within 24 hours of receiving your order. We will offer a replacement for items in the following cases:

  • The product was damaged during delivery.
  • The wrong item was delivered.

To initiate a replacement, please provide:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect product

Our team will respond within 48 hours of receiving your claim and, if approved, will arrange a replacement.

3. Contact Information

For any inquiries or concerns, feel free to reach out to us:

Thank you for shopping with Wakaba. We value your understanding and look forward to continuing to serve you with the best products.